(...) include all activities involved in maintenance ; "products" include software, associated data, documentation, and all supporting and reporting paperwork. The role of SA is to give the purchaser the assurance that the officially established process and product is actually the most currently implemented Medscribbler. It ensures that: - The purchaser is aware of Medscribbler development.
- The purchaser receives the most current version of Medscribbler.
- Reviews and audits are conducted of purchaser use.
- Documentation or other support is produced for maintenance and enhancement.
- Software changes are managed.
- Any deficiencies and deviations are identified and brought to management`s attention.
| | Software implementation and maintenance can be a complex process for the purchaser. There are technical risks such as using the software as envisioned, risks in modifying office procedures to fully utilize the software and risks such as the project will overrun cost or schedule. The goals of SA is to reduce these risks by: - Ensuring an on-going relationship with Medscribbler staff.
- Ensuring changes to Medscribbler are brought to the purchaser‘s attention so that there can be a planned implementation.
- Ensuring the purchaser has the most current Medscribbler for their use.
Medscribbler SA is not for training, product set-up, installation and "troubleshooting" These are covered under Medscribbler Support. |
